I won't use this chemist again
I PRESENTED a prescription at Lloyds Pharmacy in Derby Street, Hanley, the other day for my mum with three items on it.
They were busy at the time and I asked the assistant how long I may have to wait.
"Ten minutes", was her reply. I went back to my car to check something and across to the doctors to make an inquiry, then back to the chemist.
When I returned, I asked the assistant if the prescription was ready. I was told in a surly manner that I'd get it in turn, as other people were waiting.
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So I waited and waited, seeing people who had come after me get theirs and leave, so I asked at the dispensing window if the prescription was ready.
There was some searching done and I asked whether they had it, and was told it had been done and collected.
It was not collected by me, so I presumed it was in someone else's medication bag.
I then had to wait again, no apology, and some person has extra medication not prescribed for them. I hope it's no-one elderly with bad eyesight.
Needless to say I won't be giving any prescriptions or indeed any other business to this chemist, and urge everyone to be alert.
Don't rely on what you're given to be correct.
MRS C A DURPOINT
Endon
Comments
by jacheap
Wednesday, May 16 2012, 11:42AM
“I have had three incidents with this chemist one of which included a controlled drug. I have complained to head office and on each occasion was told that someone from the chemist would contact me. At this rate I think I will be dead before I get a reply as it has been months. There service is terrible, the staff are surly and have little or no knowledge. If there was another chemist close to where I live I would use that but there is not.”