Please sort out post problems
WHAT on earth is happening to the Royal Mail deliveries in Stoke?
I have my mail delivered from the Leek Road sorting office and, during the past six weeks, the deliveries in my area of Stoke have been getting worse and worse.
Some First Class items are taking over two weeks to arrive at my address after they've been posted and some – including Recorded Delivery items – simply don't arrive at all. So what is happening?
Since all the changes in delivery practices at Leek Road were implemented in October, 2011, this area, comprising Honeywall, Honeywall House, Hill Street, Epworth Street and Southern Court, Dibden Court and my block, Penkhull Court, has been served by two postmen sharing a little red Royal Mail van.
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One postman does one half of the round and the other does the other half, which includes Penkhull Court.
Generally, this arrangement has been very good, until about six weeks ago when things began to deteriorate, with expensive items that I had sent for arriving many days, if not weeks, late or not arriving at all.
It is no use my trying to telephone the Leek Road office, as no one ever answers. Nor is it any use going to the inquiry office and asking to see a supervisor. So I am writing this letter in the hope someone in authority at Leek Road can investigate this problem and get it sorted out and see that I get my missing items.
If any readers living in the area stated have been having similar problems, please let them be known.
Another problem is that mail for addresses in Dibden Court and Southern Court has, on a number of occasions, been wrongly delivered to Penkhull Court.
Although this may be due to the mail being put in the wrong batch, surely the postman should be able to read the address on the item before putting it through the wrong letterbox?
I wonder if this has been the fate of my missing items.
DAVID RAYNER Stoke
Comments
by rubythursday
Friday, October 05 2012, 4:17PM
“i live in the same area and reported this issue to royal mail when a parcel went missing and when recorded mail was posted without the required signature.
royal mail sent me a book of stamps and said they were looking into it. this is their standard response to a first stage complaint but you can escalate it if necessary.
i would however urge you to make a formal complaint, which you can do on line, as it then earmarks your mail for extra care at the sorting office and the more complaints the better the chance of improvement.”
by Postie
Tuesday, October 02 2012, 4:52PM
“Royal Mail have committed themselves to unworkable new methods and unachievable workloads.
Increasing the amount of doors to deliver to and using trolleys slows the posties down. Inevitably there is not enough time to deliver everything within their working hours so anything left over is a) delivered on overtime by someone who isn't familiar with the area hence the misdeliveries, or b) left until the next day and taken out with the next days mail, where it may be undelivered again thus leading to gaps in delivery. Some managers send out only the letters during these times delaying packets.”