Find solution to power cuts
E LECTRICITY supplier, Western Power Distribution, boasts on its website of its 'world class service'. The company claims it serves its customers 'first time, every time'. Try telling that to the families who live on Barthomley Road in Birches Head. For the past six months they have been blighted by regular power cuts. The affected residents on one side of the road say that the problems started when new lights were put up in the street. Since then when the lights in their homes start to flicker, families know that the power is about to go off. And it is always at peak times which means that in many cases, people are having to eat as late as 9pm and get ready for a day at work or school without access to hot water. Western Power Distribution's explanation is that the demand for electricity causes the fuse at the substation to blow.
T he company says it has noticed the 'inexplicable' change on this part of the network for 12 months. But is only now just launching an investigation to pinpoint the cause of the problems for its customers. We would have expected to see Western Power move with greater speed to rectify a problem which in this day an age should be a thing of the past. Householders are facing huge year-on-year rises in their power bills. And the very least that they would expect is that the highly priced electricity which they are paying for should always be available when they want light or heat. Western Power now needs to act swiftly to polish up its customer service and make sure what it offers people living in Birches Head is up to scratch. Surely it has the resources to resolve the issue as soon as possible. It would be a disaster for the families and the company if the problem was allowed to continue to drag on so there are power cuts on Christmas Day.
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