Woman's passport 'not good enough' for Asda
British resident Bonnie Abubakar, pictured, says she was humiliated when a supermarket refused to accept her Nigerian passport as ID.
Nigerian-born Bonnie, who has lived in this country since she was 10, attempted to buy a bottle of Bacardi from Asda's Tunstall store.
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The 31-year-old NHS art therapist was asked for ID, but when she produced her Nigerian passport she was told it could not be accepted.
Miss Abubakar, of Oldhill Close, Talke Pits, said: "This is a passport I use when I go abroad, but it wasn't good enough for Asda."
A spokesman for Asda said: "It is certainly not our policy to not accept Nigerian passports, as we will accept any passport as ID. The only thing I can suggest is that our colleague was just erring on the side of caution."
The spokesman said the duty manager at Asda's Tunstall store would offer to apologise in person.
Picture: Wesley Webster







20 Comments
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by H, Burslem
Wednesday, May 27 2009, 9:49PM
“Asda Tunstall are getting good at this, my 40 year old friend was asked for ID when buying Vodka the other day! She did not have any on her and could not buy her fave tipple.... we had a good giggle on facebook over it!”
by Warren, Stoke on Trent
Wednesday, May 27 2009, 9:22AM
“What was she asked for, she looks over 21 to me.Even now, we are working with a under 25 practice, she looks over that, I'm not saying she looks old, she looks very nice indeed, but she looks over 25, some till people are just foolish.”
by Ellie, Stoke-on-Trent
Wednesday, April 29 2009, 8:58AM
“Well that would have made my day! Being 31, and being asked to prove I was 18? I would go tee total if only I could have that problem every time I tried to buy alcohol! I live in hope!”
by over 21, stoke
Wednesday, April 29 2009, 8:14AM
“i work in a supermarket and have to observe the over 21 rule, if the customer looks under 21 ask for I.D.
It's not always easy as many young girls and boys look and dress well above their age, if i serve a customer who is under age i could face a fine and the store could risk losing it's licence.
The police and also a lot of stores have put into practice a test purchases scheme to make sure the staff are complying with the law on sales to minors, often with passports the photo I.D can be several years old, if used frequently the passport itself can be worn and tatty making it difficult to read information, we can refuse to serve alchohol to police in uniform or to ambulance staff, we can refuse anyone we think is purchasing tobacco or alchohol for others who may be underage, we can refuse anyone who has already been drinking or is abusive, i myself on numerous occasions have refused to serve a customer who says they are 25 or 26 but has no I.D. some even ask family or friends to purchase the goods instead and i then have to refuse them because i know it's for someone else's use.
I love my job and i love the rapour i have with my regular customers, but if i have to refuse to serve someone for whatever reason i do not expect to be publicly ridiculed for doing my job, i feel the cashier in this case has not been given a chance to speak for herself and everyone is jumping on the racism bandwagon, let the young lady in question get indentifiable I.D and she will more than likely get served next time, after all how many of joe public out there would know what a nigerian passport looked like any more than this poor cashier did.
I say if in doubt do not serve and that's exactly what this cashier did, the duty officer for ASDA has offered to apologise to this lady but if the cashier has good customer service which i'm sure she does then she would have already said something along those lines anyway.”
by Ray, Stoke
Tuesday, April 28 2009, 11:59PM
“I wish i was being asked to prove i was 18 when i was 31 :D
Take it as a compliment Bonnie”
by jilly, stoke
Tuesday, April 28 2009, 7:42PM
“Bonnie can sue the supermarket and she has an excellent chance of winning damages.”
by Alan, Staffordshire
Tuesday, April 28 2009, 6:33PM
“A young muslim cashier refused to serve me because I had a a pkt of smoked ham and a pkt of gammon.
Another cashier was called. This country has truly had it.”
by Pensioner, Stoke
Tuesday, April 28 2009, 5:55PM
“Never mind the passport, she shouldn't need to show one. She's a pretty lass who looks old enough to treat herself to a bottle of Bacardi if she wants one. Retailers so frequently show a complete lack of commonsense and deserve ridicule.
I'm a pensioner and about a year ago while shopping, I bought my daily paper at a supermarket and was asked by the cashier if I was over 18, because there was an 18 category DVD film inside. I won't make reference to my comments.
I left my weekly shop on the conveyor belt and told the cashier to explain to the manager why I had done so and why I was shopping elsewhere in future. Retailers displaying high levels of stupidity deserve to be hit in the pocket.”
by Not surprised, Kidsgrove
Tuesday, April 28 2009, 5:05PM
“I for one am not surprised at some of the comments on here - if it were about a white British person, everyone would be having a go at Asda, because she wasn't people are being racist - not a surprise round here. Unfortunately it is to expected in this city. Thank god I'm leaving soon, you disgust me!”
by susan collington, norton
Tuesday, April 28 2009, 4:34PM
“what is the big significance about having a british passport? didnt we have a war to give us the right to choose? i'm just jealous that this woman looked young enough at 31 to be asked for i.d. lets not be jingoistic guys,not all non white people are bad!”