Telephone hotline supports patients
MORE than 1,200 cancer patients have avoided visiting hospital – thanks to a telephone helpline.
The helpline is attached to the award-winning emergency assessment bay in the cancer centre at the University Hospital of North Staffordshire.
The unit allows patients with urgent problems caused by the illness to fast-track A&E and be taken straight to cancer specialists.
The four-bed bay, which opened three years ago, has just won the patient experience classification at the Quality in Care Excellence in Oncology 2012 awards.
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Now new figures show how its helpline has contributed to its success.
Matron Sue Malbon said: "Getting help without having to come to hospital can only be good for the patient. Patients, carers and professionals really appreciate the service."
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