“Everyone is commenting that there were no AT staff on the walk to the car park or in helping the car parks to exit...that's because there were large numbers of staff standing at the theme park exit taking wads of £5 cash by hand for car park tickets! Unreal that they were still charging for car parking then - at a time when the crazy queues had already clearly started.

Of course there will be queues - I'm no novice at this and I'm not naive...but there should have been staff on the car park exits. There should have been staff along the walk to the car parks too. They shouldn't have charged for concert parking in the field. Whilst the were watching the crush to leave the park - could they not have opened staff/trade exits?

I saw several fights break out and can only imagine how many people bumped cars on that field. Yes that's sad - but it was a long day and most people seem to have enjoyed several hour long trips home after managing to escape.

It could have been better AT and I think it would help to admit that. I think the police could have helped you more. I saw even less of them which scares me a little to be honest.

The AT staff throughout the day were v polite and friendly to us.

Good job P!nk is so amazing

Hope there's a better evacuation procedure

PS the 2 AT staff girls who were standing in the middle of the road taking parking tickets and contributing to the queue whilst laughing and openly moaning about angry customers in previous cars at 1am - not too bright.

Better luck / woman in charge next time”

“Successful? they think they were successful?!! I have been to a lot of gigs, and a lot of p!nk gigs and this was the worse organised one I have ever attended!

Yes, P!nk was amazing.

However , Alton Towers were appalling! They were so disorganised and had not prepared or anticipated this concert at all.

No-one appeared to know what was happening, and we had several different version of events from several members of staff.

They had no concept of queuing (which is a shock when that is their core business!)

I have heard several accounts of people being man handled.

We were told that those with park tickets would not get priority treatment in the queues, and they did.

I am very surprised they didn't have more trouble because people were so annoyed it was ready to kick off!

The organisation for the car parks was chaos - many people taking several hours to get out the car park before a long drive home!

I will never go to Alton Towers as a concert venue again and they shall be getting a strongly worded complaint from me!”

“i would like to add my comment earlier does not affect pink or her team what so ever they are and always have been amazing! it was not pinks security or any of pinks team causing these problems, it was alton towers and event staff booked through alton towers, they need to think long and hard before booking another event i will not be returning to this theme park again people were physically hurt by security including myself a lady was hit in the face and i had my arm pinned against a barrier which i had had surgery on on monday and was assured by security i would be safe this was definately not the case and i had to return to hospital this morning to have my arm re stitched. if there was some order there would of been no violence and less problems, lets face it if this was someone hitting someone else in a supermarket or pinning someone against a wall in a supermarket the police would of been called and charges pressed, this was no way a success for the theme park and I think these comments need to be sent to the senior management. AAs a result of the injuries i sustained i had to leave the park and missed the full show. this is not about money for me but the fact there was physical violence from a person who is supposedly trained in crowd supervision. there is a facebook group created where we will be updating with the correct people to send official complaints to. please join and add your comments. we are awaiting a reply from alton towers staff with contact names and numbers of the highest management.”

“i would like to add my comment earlier does not affect pink or her team what so ever they are and always have been amazing! it was not pinks security or any of pinks team causing these problems, it was alton towers and event staff booked through alton towers, they need to think long and hard before booking another event i will not be returning to this theme park again people were physically hurt by security including myself a lady was hit in the face and i had my arm pinned against a barrier which i had had surgery on on monday and was assured by security i would be safe this was definately not the case and i had to return to hospital this morning to have my arm re stitched. if there was some order there would of been no violence and less problems, lets face it if this was someone hitting someone else in a supermarket or pinning someone against a wall in a supermarket the police would of been called and charges pressed, this was no way a success for the theme park and I think these comments need to be sent to the senior management. AAs a result of the injuries i sustained i had to leave the park and missed the full show. this is not about money for me but the fact there was physical violence from a person who is supposedly trained in crowd supervision. there is a facebook group created where we will be updating with the correct people to send official complaints to. please join and add your comments. we are awaiting a reply from alton towers staff with contact names and numbers of the highest management. http://www.facebook.com/group.php?gid=139002732783706”

“Pink was truly amazing, as she always is. Alton Towers did indeed provide a wonderful backdrop for such a visually spectacular show.

However, I'm sure Pink would be rather annoyed to hear that so many of her fans were let down by the abyssmal organisation when it came to getting out after the show. Travelling from Yorkshire, we had decided to stay overnight in a nearby hotel and it's a good job we did. The concert finished at 10.20pm and we finally left the car park at 2.10am. Alton Towers should be ashamed of themselves for making thousands of people pay a fortune for food, drink and particularly parking, then employing their parking attendants to simply stand there and wave their arms around (trying to look important). We didn't see ANY staff until we were travelling through the gates as we left. It was very poor and, although we managed to keep our cool, was very annoying for everyone concerned.

A venue such as this should be used to dealing with high volumes of people but they really let themselves down. "It's to be expected" is not a consolation.

I think Pink would definitely be disappointed to hear that her loyal fans had their nights marred by something as trivial as traffic! Everyone should have left on a high but it was clear that no-one felt particularly elated by the time they reached the gates.”

“You couldn't write it, I'm sure.

We arrived at 5pm, accepted that we had no chance of getting anywhere near the stage. We sat in an excellent place, loads of space; we could just about see the stage & had 3 screens in view. It was really nice considering the weather.

I managed to buy water straight away (strangely enough with a top on, although the top on my water had been removed by security prior to entry to the park, somewhat more important than checking I had a ticket!).

I attempted to use the toilets but gave up after being told that people had queued for an hour so far, maybe a failing of Alton Towers? I considered buying food, but again the queues were far too long.

The concert finished @ 10.20 & we took 40mins to walk to the car as the lighting and signs were poor and staff nonexistent. We were a little concerned that the traffic was already stationary, but assumed Alton Towers had a plan.

How wrong was I? We managed to join a queue by 12.30pm as 3 cars moved between then and 11pm. I called Alton Towers & Staffordshire Police to find out what the holdups were, assuming an accident, but I was brushed off with ¿Its expected¿.??? I wish someone had told me before I bought my ticket.

At 2am, cars behind us started moving so we joined them. We were directed through the field to a private lane at the back of Alton Towers which bought us out in Ellastone. There were temporary signs up & traffic lights. When did Alton Towers decide that we needed this route? I think it was long after the disaster or we would have emptied the park a lot quicker.

So people, it isn¿t true that there is only one exist out of Alton Towers, there are at least 2 if not more. I think Alton Towers should offer compensation to people stuck on their car parks due to their lack of organisation and forward thinking. I, like many others, paid for this abysmal parking.

I have been to concerts in all sorts of locations the longest queue I have had to sit in following a concert is 1 hour (at a P!NK concert last year!). I am appalled. I arrived home @ 2.30am & I only had to drive 10 miles, I could have walked it in less time. I cannot imagine how tired some people were whilst driving home! Something Alton Towers & Staffordshire Police should consider carefully for the future as we are all reminded constantly whist driving on the motorway that ¿Tiredness can Kill¿.

I will never attend a concert at Alton Towers again. Poor show guys.”

“You couldn't write it, I'm sure.

We arrived at 5pm, accepted that we had no chance of getting anywhere near the stage. We sat in an excellent place, loads of space; we could just about see the stage & had 3 screens in view. It was really nice considering the weather. I managed to buy water straight away (strangely enough with a top on, although the top on my water had been removed by security prior to entry to the park, somewhat more important than checking I had a ticket!).
I attempted to use the toilets but gave up after being told that people had queued for an hour so far, maybe a failing of Alton Towers? I considered buying food, but again the queues were far too long.

The concert finished @ 10.20 & we took 40mins to walk to the car as the lighting and signs were poor and staff nonexistent. We were a little concerned that the traffic was already stationary, but assumed Alton Towers had a plan. How wrong was I? We managed to join a queue by 12.30pm as 3 cars moved between then and 11pm. I called Alton Towers & Staffordshire Police to find out what the holdups were, assuming an accident, but I was brushed off with ¿Its expected¿.??? I wish someone had told me before I bought my ticket.

At 2am, cars behind us started moving so we joined them. We were directed down a private lane at the back of Alton Towers which bought us out in Ellastone. There were temp signs up & traffic lights. When did Alton Towers decide that we needed this route? I think it was long after the disaster or we would have emptied the park a lot quicker.

So people, it isn¿t true that there is only one exist out of Alton Towers, there are at least 2 if not more. I think Alton Towers should offer compensation to people stuck on their car parks due to their lack of organisation and forward thinking. I, like many others, paid for this abysmal parking.

I have been to concerts in all sorts of locations the longest queue I have had to sit in following a concert is 1 hour (at a P!NK concert last year!). I am appalled. I arrived home @ 2.30am & I only had to drive 10 miles, I could have walked it in less time. I cannot imagine how tired some people were whilst driving home! Something Alton Towers & Staffs Police should consider carefully for the future as we are all reminded constantly whist driving on the motorway that ¿Tiredness can Kill¿.

I will never attend a concert at Alton Towers again. Poor show guys.”

“pink was good,as for the rest finally got to alton towers gates at 2.30am,cant believe they had the cheek to try to sell us water when we sat in car for two hours,we in car park m close to riot situation, urge people to contact staffordshire police via e-mail as they have a de-brief meeting this week with AT. also staffs council and health and safety. would like to know what traffic management training the staff have been given.need to ensure this never happens again.”

“AT were quick to cash in on the people gridlocked in the car park. After an hour of the chaos, they came round selling water at £1.60 for a small bottle.
Making money out of the dire situation they had created. Priceless!”

“PINK was absolutely fantastic - she put on an amazing show, we will go and see her again.
Alton Towers management were a complete shambles, to be fair to the staff they did what they could but the management and event organisers were just not up to it. The football was a complete farce but this was nothing compared to what we had to come. Food, drink, toilets, exits and obviously the parking, we got out at 3am!!!. I accept that it takes times to get that many people out of the park but it doesn't help when there is nobody who knows whats going on, no signs you can read in the dark not enough lighting etc etc etc. I would write to Alton Towers to ask for a refund for our day in the park and the parking fee but i expect it would be a complete waste of time and effort as i'm sure they think they put on a great event.
We will not be returning to alton towers any time soon and i will pass the word on about Alton Towers not being fit to host another concert!!!!!!!”