NHS staff told to be pleasant
IMPROVEMENTS have been made to communications at a Stoke-on-Trent dental surgery following complaints from patients.
The grievance was one of 101 received in the past 12 months by the city's primary care trust which commissions dental services locally.
An investigation by health officials resulted in all staff at the unidentified practice being reminded of the importance of respectful communication with patients and their relatives.
Identification badges have also been introduced for staff so patients know who they are speaking to. Other improvements include better signs and the repair of a broken entry button.
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Twenty of the total complaints were about clinical treatment, with 12 of them related to care at GP practices and six at the University Hospital of North Staffordshire.
The second most common cause of complaints was about poor communication with patients. It was responsible for 15 grievances.
Other improvements include more telephone lines at a city practice after patients complained they found it difficult to get through.
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