NHS services secure praise from patients
THOUSANDS of patients have backed the levels of care offered by an NHS trust.
The national friends and family test – a monitoring system backed by Prime Minister David Cameron - asks people how likely they would be to recommend the service to friends or relatives.
Staffordshire and Stoke-on-Trent Partnership NHS Trust started using the system in September.
It has received 6,114 completed patient experience surveys between September and December.
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Results show 83 per cent of patients at community hospitals in Burslem, Bradwell, Longton, Leek and Cheadle reported being 'extremely satisfied' with the overall quality of care and treatment which they received.
A further 89 per cent of users of sexual health services, based in Cobridge, gave the same rating.
Patient comments included that 'staff are very pleasant and very helpful with all aspects of care' and 'very professional, caring and thoughtful'.
Trust nursing director Siobhan Heafield said: "This regular and timely feedback from patients is invaluable as it enables us to monitor patient care and satisfaction.
"We are hopeful that the Friends and Family test score will continue to increase.
"However, we are also mindful that the survey identifies areas of both excellence and weakness so we are committed to making improvements when necessary."
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