Inquiry starts into home care for pensioners
AN INVESTIGATION has been launched into the standards of care given to patients living at home in Staffordshire.
It will focus on residents in Newcastle and the Staffordshire Moorlands in response to national concerns over home care.
It will include how much help a person receives with getting up in a morning, going to bed, washing and going to the toilet.
A hotline was set up yesterday to allow those receiving care in their own homes, or their loved-ones, to report concerns or pass on praise.
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The review is being led by the county's health and social care watchdog, the Local Involvement Network (LINk).
Any issues will be passed to relevant agencies.
The hotline will be trialled for three months, but extended if demand is high.
Staffordshire LINk manager Jackie Owen said: "Home care is difficult to monitor. People who use these services are very vulnerable, services are provided behind closed doors and it is often provided by private companies rather than directly by councils.
"It's therefore vital that we give a voice to those who need it most."
Consumer campaign organisation Which? earlier this year branded domiciliary care for the elderly in the UK as "disgraceful".
The review is aimed at finding if carers turn up on time, stay long enough, treat people with dignity and go beyond the call of duty.
The hotline is 0800 0518371. It has an answering machine service with all callers contacted within three days.
The LINk will also visit GP surgeries, luncheon clubs, Alzheimer cafes and day centres to seek opinions.
Comments
by yamahaman
Monday, July 02 2012, 12:40PM
“It is not rocket science,as a starter all it needs is someone to sit outside the home of the client and watch how long the visiting carer is in the property, fleeting flying visits where they make a quick hit before moving on to the next client would inticate poor service. Have a look at what diet is being provided, how many days are sandwiches or toast being given as a main meal ? What food shopping is being done each week ? It is basic common sense it just needs someone to take the trouble to check what is happening to those who are very vunerable to the cowboy operator's.”