HMV assistant was rude to me
I HAVE been a loyal customer of HMV for a number of years now, and have used the Potteries Centre branch in Hanley on a number of occasions.
I have also spent a considerable amount of money in there.
However, I went in last Friday to buy a couple of CDs as I had a gift voucher for my birthday.
I also asked for a DVD that wasn't on the shelf, so I asked the assistant if it was available. He said to me, quite abruptly, that it was due in, so I asked if I could order it.
He said no, and gave some feeble excuse.
I was getting a bit annoyed by his attitude, as I was quite calm, and asked if there was another shop I could order it from. He quite firmly said no again. I knew full well there was one.
I thought, 'This guy needs a lesson in customer service'. Unfortunately I didn't get his name.
I went to The Arcade record shop in Hanley, and the assistant couldn't do enough for me, and I was treated with a bit of respect – a totally different attitude to HMV.
He ordered me the DVD and said it will take about a week to come. I would recommend the shop to anyone and think I shall be going there in future.
It just seemed as if the assistant in HMV wasn't bothered if I was there or not.
I can say I am not surprised that a lot of these shops are closing down, as they seem to be losing sight of what the customer wants, with members of staff treating us with indifference.