Computers that told tradesman how to do job ditched by Stoke-on-Trent City Council
TRADESMEN working for the city council were barred from making decisions about repairs needed at each property – because they had to follow instructions loaded on to a personal computer.
Stoke-on-Trent City Council has ditched so-called 'personal development assistant' (PDA) computers on the advice of consultant Vanguard.
Under the old system, a call centre worker would decide the type of repairs needed using 'fault diagnosis software' and load the job on to a Kier tradesman's PDA.
The computer would allocate a strict time slot based on the job the computer system decided was needed.
Our range of cleaners are the perfect choice and you always know where to get the bags or belts from so you aren't left searching.
SAVE £10 off any of our cleaners ONLY with this voucher!!!
Print voucher and bring in (car park behind store) or hand to our driver for home delivery items.
see www.panasonic-hanley.co.uk for more details of the range & delivery area
Contact: 01782 342609
Valid until: Saturday, June 08 2013
That meant workers were unable to react to the damage they actually found at a residents' home – as it had to be rebooked as a new task.
Thousands of jobs took several visits before being completed, while tradesmen were forced to rush jobs to reach their next task.
Lee Harrison, a council quality surveyor, said: "You can attempt a repair but you don't know how long it is going to take.
"You could get to a simple job to change the timer switch on a boiler, and it turns out it needs a full replacement.
"But because the system told the tradesman how to do their job, they would be allocated a 30-minute slot.
"They'd say, 'sorry, I can't do this job because that's not what is on my PDA'."