Business is booming for expanding lettings agent
A LETTINGS agency which has had new management to cope with the company's expansion says its business is soaring.
Porthill-based Potterhouse Lettings says that independent data from industry analysts shows that it is top out of 47 agents in its area for new listings, fourth in terms of new stock and sixth for how long its properties are listed online before they are tenanted.
Janet Woodward, manager of the office in Watlands View, says: "We are doing really well because we give such good customer care to both landlords and tenants.
"According to independent industry data we are ahead of all the other lettings agents in this area, which goes from Talke and Madeley in the north to Trentham in the south and out towards Market Drayton.
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"We have put on 17 more listings in the past seven days and 38 in the past month which shows how busy we are with more landlords turning to us to find a tenant.
"We are only fourth in terms of available stock because as soon as properties are advertised they are being rented and we are sixth overall for the amount of time our stock is advertised before being taken off because it has been let, at 19 days. I think it is a huge credit to what is a relatively small team here compared to a lot of rivals and it is a testament to the fact that we do the job well and give a first class service to everyone who contacts us, be that a landlord or a tenant. "We are very good at marrying and matching needs with availability and we do try hard to make sure everyone leaves here satisfied.''
Janet has run the office since September 2011 when company founder Julie Amison expanded the business by taking over the Wakefield Giles estate agency in Kidsgrove.
It has taken on new staff including Declan Roberts, an apprentice, and invested in more training on customer care.
She says the lettings business is very buoyant at the moment, partly fuelled by 'reluctant landlords' who are unable to sell their home in the current market and who turn to renting it as a way of getting some income.
Janet adds: "Lettings has always been a busy sector but it is even more so in the current economic climate. It is our job to help landlords get someone in and we can do that because we know the market well and people come to us because of that and our customer service.''