Hanley bank blunder left dad without cash for five days
A BANK has apologised after a young dad was left without money following a cash machine blunder.
Pietro Lanza had sent his brother Nick Farrell to withdraw £240 from the cash point outside the Co-operative Bank, in Hanley, to buy provisions for his baby boy, Vincenzo, who was born premature.
But when Nick tried to make the transaction no notes came out.
A mini-statement revealed the bank had already recorded the amount as being withdrawn, leaving just £6.95 in Pietro's account.
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Pietro, of York Close, Talke Pits, was left without money for five days while the bank investigated the matter.
The 23-year-old said: "I'm really annoyed that it took so long for my money to go back in.
"My little boy was born on Boxing Day, five weeks earlier than the due date so all of a sudden, I had to buy a steriliser, bottle warmers and things for Vincenzo.
"Because I had no money left in my account, I had to borrow money from families and friends.
"It couldn't have happened at a worse time."
Pietro had sent his brother 29-year-old brother Nick, of Baddeley Green, to the bank to collect the money while he stayed in hospital with his girlfriend Haylea.
Nick said: "I was devastated when I had to tell Pietro that no money had come out of the machine. I was worried for him knowing he had just had a baby and would need the cash desperately."
Nick and Pietro informed the bank of the incident on December 28 and were told the same thing had happened to other people.
Pietro said: "I explained my situation to the branch manager and asked if they could give me an overdraft to cover me for but they said no.
"It's ridiculous considering it's not my fault in the first place. Haylea was really upset because we hadn't got everything we needed and we were left with nothing."
The money was returned into Pietro's account on January 2.
The bank has not provided an explanation about what caused the fault.
A spokesman for The Co-operative Banking Group said: "We are sorry to hear that Mr Lanza experienced problems when using our ATM over the festive season.
"He has now been fully reimbursed and we would like to apologise for any inconvenience this caused him.
"We would also like to reassure customers that there are no reported faults relating to this ATM."