60 Phones4u call centre jobs up for grabs in Chesterton
MORE than 60 jobs are up for grabs at mobile phone retailer Phones4u.
The company has already taken on almost 50 retail staff over the last two months to work in its stores across the country.
And now it is offering potential employees the chance to develop a career at its call centre in Chesterton.
Chief operations officer Nick Fisher said the company prided itself on giving staff the chance to develop their skills and gain promotion.
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He said: "We're looking for people who want a career, not just a job.
"We want people with passion, people who are willing to learn and people who are good communicators.
"It's not about how many GCSEs you might have.
"A lot of our customers are aged 16 to 26 and we're looking for those who can communicate with our customers, who can get talking about the types of phones they use themselves for example."
A total of 220 sales agents work at Phones4u's base in Parkhouse Industrial Estate.
Phones4u also has two more offices on Lymedale Business Park.
Mr Fisher added: "We're expanding at our telesales centre and also at head office, and recently opened a new centre for our customer services team. It's a continuously growing organisation."
Phones4u has moved away from what people might expect from a traditional call centre.
There is no cold calling and new recruits in all areas of the business are given a step-by-step plan showing all the levels they can reach if they want to aim for a director role.
Fraser Prest, head of telesales, said: "This is a great industry to be in. There is always something unique to each customer that we can help with.
"Our new recruits are given clients who all have a connection to Phones4u, whether they are former customers or someone in need of an upgrade, or following-up an inquiry."
Phones4u had 434 shops in 2009 and now has about 700 high street stores, with plans to open another 45 outlets next year.
This summer The Sentinel reported how it made number 50 with sales of £976 million in 2011 in a league table of Britain's biggest private companies.
Phones4u was founded by John Caudwell and the first store opened in 1996. Mr Caudwell sold his mobile phone business, which included Phones4u, for £1.5 billion in 2006.
In 2008, Phones4u acquired a second mobile brand, Dialaphone and its operations were moved to North Staffordshire.
Mr Fisher said: "There is a buzz here, it's not like any other centre."
For more information on the jobs available, visit www.phones4ujobs.co.uk/